Employment Services

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The key to any successful workplace is open and efficient communication. Perhaps no one knows this better than Job Coach and ASL Translator Christina Alderete, who provides interpreting services for PRIDE Industries. Christina is an El Paso, TX native who works at PRIDE’s Fort Bliss contract. There, she delivers crucial communication to employees with her trilingual abilities in English, Spanish, and ASL.

“In a border town like El Paso, TX, one is bound to be multicultural at heart,” Christina said. “Growing up bilingual in English and Spanish, I became a translator at an early age for my father and grandparents.”

Years later, the need for trilingual ASL interpreting services in the Hispanic Deaf population was growing. With this in mind, a friend encouraged Christina to learn ASL. So that’s exactly what she did.

“In my ASL interpreter preparation program, you were highly encouraged to engage with the Deaf community, as you learn how Deaf people perceive signs and actions,” she said. “I became acquainted with the ‘Planet EYEth,’ a term the Deaf community sometimes uses to refer to themselves because they use their eyes instead of ears. This experience inspired me, and after graduating in 2014, I joined PRIDE Industries at Fort Bliss as a job coach and ASL translator.”

Providing ASL Services to Improve Employee Communication

Christina’s desire to bridge the communication gap in the Deaf community coincided with PRIDE’s goal to make every workplace more accessible and inclusive through ASL interpreting services and a wide range of other employment resources.

For example, many employees at PRIDE who are deaf or hard of hearing hold positions in technical departments, including electrical, HVAC, and plumbing. However, there are many industry specific terms and signs associated with these kinds of skilled trades. To streamline the training process and improve communication for everyone, the PRIDE Vocational Rehabilitation team consulted with employees. Together, they developed a work manual in English, Spanish, and ASL.

“I truly enjoy using my trilingual abilities and feel privileged to assist both Deaf and hearing employees with interpretation services,” said Christina. “The deaf community at Fort Bliss has been very encouraging and provides excellent feedback to help me become a better interpreter.”

Day to day, Christina enjoys the different ways she applies her ASL interpreting services for each employee. “The most powerful lesson that I have learned as an interpreter is that everyone is different; not all individuals sign the same. Some individuals are highly visual and lack literacy skills in English, so I help them develop strategies to work around that. During my six years at PRIDE, my greatest accomplishment has been observing the progress of the employees I have coached and seeing them succeed in their careers.”

Are you an employee in need of ASL services?

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“The most powerful lesson that I have learned as an interpreter is that everyone is different; not all individuals sign the same.”

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It can be difficult for people who are deaf or hard of hearing to find jobs where they feel confident and understood. This is something PRIDE employee Rogelio Ibañez understands firsthand. In recognition of Deaf Awareness Month, he has shared his story with us. In his story, he also offers insight on how to communicate with those who are deaf or use sign language.

At Ft. Bliss, TX, many PRIDE employees are multilingual in both spoken and sign languages. This includes Rogelio Ibañez, who joined the team in 2011 and has continued to thrive in his job at Ft. Bliss, earning a promotion to General Maintenance Worker in 2015.

Helping Deaf People Find Jobs where Communication Isn’t a Barrier

Rogelio can communicate in four different languages: LSM (Lengua de Señas Mexicana), Spanish, ASL (American Sign Language), and English. His journey was one of perseverance.

“I was born in Mexico to hearing parents and had three older hearing siblings and a younger one who was also Deaf,” he said. “My family initially didn’t know any sign language but communicated with me through gestures and lip-reading. When I moved to a mainstream school, they did not have an interpreter, so I learned both LSM and Spanish (both different languages in verb inflections, structure, and word order). One of my older siblings also learned LSM to serve as our family interpreter for school, church, and doctor visits.

“When I moved to the United States as a teenager, communication was an issue, as I only knew Spanish and LSM. I distinctly remember one time that the police stopped me, and I couldn’t talk to them because they didn’t know Spanish or LSM. Eventually, I met my girlfriend (who would eventually become my wife), and she taught me ASL and English, while I taught her LSM and Spanish. I began to attend Deaf coffee socials in Dallas to meet more people in the Deaf community and improve on ASL. English, however, is still something I am continuing to perfect.”

Rogelio faced communication challenges as he searched for work, but then he found PRIDE. In an effort to build an inclusive environment, PRIDE’s job coaches, ASL interpreters, and rehabilitation counselors translate between team members and customers, helping bridge the gap for employees who are deaf or hard of hearing. Assistive technology methods are also used to help employees overcome communication obstacles in their day to day jobs. This atmosphere of inclusivity and access was a true game-changer for Rogelio.

Preparing Others in the Deaf Community for Job Success

In his spare time Rogelio helps teach a course at El Paso Community College where he teaches basic signs in LSM and ASL to American students as well as Deaf students from Ciudad Juárez, Mexico.

“It’s such an enjoyable experience to help connect with others who are looking to join this community,” he said. “We all share our goals and obstacles in a supportive environment.”

Rogelio offers advice for hearing people looking to improve their communication with those who are deaf, hard of hearing, or use sign language. “Utilize hand gestures or facial expressions. Of course, it depends on the individual’s preference; deaf and hard-of-hearing is not the same thing, and everyone has their own style based on how much they can hear.

Many Deaf people, including myself, rely on reading lips. During the COVID-19 pandemic, masks have sometimes been an obstacle, but wearing clear ones can help. Another option is to stand more than six feet apart so we can speak without covering our faces.”

Overcome barriers to achieve goals

PRIDE Industries offers a variety of employment services.

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“In former positions, I felt out of place and became frustrated. Joining PRIDE Industries made a difference, as now I am comfortable with the work and can easily speak to my team”.

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Your 18th birthday is around the corner. Like most of your friends, you are excited about reaching that special milestone and officially becoming an adult. However, unlike the rest of your friends, you’re nervous because you don’t have a plan for what’s next. As a teen in foster care, your group home has provided shelter and care, but not guidance for developing an independent life. You don’t know much about budgeting finances, exploring college, or how to find a job. Aging out of foster care is a daunting reality.

PRIDE Industries offers employment services for youth aging out of foster care. The program is designed to ease the transition out of foster care and help you reach your goals. You will have access to coaching, mentoring, training, internships, job placement training, and community resources, so you will be well equipped for your journey to a fulfilling life.

One member of PRIDE Industries’ foster youth employment services team is AbilityOne Recruiter Dustin Spears. Having grown up in the foster care system, he understands what it’s like to develop a career without much support. Today, Dustin is using his experience and expertise to help others like himself who are aging out of foster care. As part of his role at PRIDE, he partners with several nonprofits and governmental organizations to place our Inclusive Talent Solutions staffing line at companies like Amazon. In his own words, Dustin shares his story along with some advice:

From Foster Youth Services to Independence

“90% of youth in foster care end up repeating the cycle by having their children placed in the system as well.”

Hearing this statement completely chilled me as I sat in a classroom one afternoon. That day, I made a promise to myself that this wouldn’t happen to me. I had to break this pattern.

For kids in foster care, reaching that 18th birthday is hard. You know that you will soon be on your own without a lot of guidance or fallback support. Since the age of 11, I had bounced in and out of 12 group homes. In some ways, it was my choice: I did not feel comfortable being placed with a foster family. When I was 16, I knew I wanted to take control of my life—the first step was testing out and graduating high school two years early.

This time was definitely challenging for me. I started college while I was working two full-time jobs, one at Carl’s JR as an Assistant Manager and another for a transportation company. It was hard, but I made the best of it and managed to support myself. I stuck with it, and along the way I learned valuable skills and lessons, like the importance of good customer service.

At age 21, I decided to switch gears to work in group homes for foster youth. Because I’d been in the same situation, I knew what these kids were going through. I was eventually promoted from a behavioral health associate to a manager. For several years, I managed a rehabilitation facility for children.

I’ve long known that I want to make a difference in the lives of former foster youth and people with disabilities, helping them gain independence and fulfillment. So when I got the chance to join PRIDE Industries in 2018 as an AbilityOne recruiter, I was thrilled.

Paying it Forward: Supporting Youth Transitioning Out of Foster Care

In my role with PRIDE Industries, I work with referrals, including former foster youth, to place them into jobs with PRIDE or through our partners in Southern California. So far in 2020, I have helped place over 25 youth into jobs at Amazon through our Inclusive Talent Solutions program.

What’s unique about PRIDE is the cycle of support that we offer, including job placement, vocational mentorship, training, and ongoing job coaching. We want to ensure that everyone succeeds in reaching their full potential. For every referral that I receive, I take the time to meet them and evaluate their goals, interests, and skills.

My advice for youth transitioning out of foster care is not to let your past define you. When searching for your first job, be flexible. Any place where you can get your foot in the door and build skills and experience can help you. Once you have a job, even if you don’t like it, keep it until you get a new one.

Another word of advice is to take advantage of as many nonprofit and government agencies as you can, including the Department of Rehabilitation in California. They will provide extra help, connections, and resources to set you on a career path and develop a resume. Accessing these resources will require filling out paperwork and dealing with agency bureaucracies. PRIDE can help with that. Consider PRIDE another resource for you.

One of the most significant barriers for former foster youth entering the workforce is access to transportation, especially now during the COVID-19 pandemic. Most youth who age out of the foster care system don’t have a car. PRIDE’s staff assists with navigating the system and looking for jobs/shifts that can accommodate the public transportation schedules.

The last thing I’d say to fellow foster youth is to realize that the experiences you’ve had have taught you valuable lessons about patience and perseverance. I know I wouldn’t be where I am today without my past. It’s brought me to a great job, and now I get to help other former foster youth find their success journey.

Take control of your life

Write the next chapter of your life with confidence. Learn more about PRIDE Industries’ foster youth employment services.

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by Erin Fleischmann Leave a Comment

For a long time, many businesses subscribed to the myth that changing the workplace to accommodate people with disabilities did not yield a good return on investment. Fortunately, that view is changing, as more and more studies show the benefits of creating a diverse, inclusive workplace.

Low Turnover, Low Cost Benefits of Diversity and Inclusion in the Workplace

The data show that employees with disabilities have much higher job retention rates—eliminating the costs associated with frequent turnover:

“A three-year study at Washington Mutual, Inc. found a turnover rate of 8 percent among people with developmental disabilities, compared with an overall rate of 45% in the general population.”

www.disabled-world.com

Furthermore, it’s become clear that accommodations aren’t necessarily complex or costly. Companies are now discovering that with just a bit of imagination and effort, they’re able to attract and retain highly productive employees.

This is something that PRIDE Industries has known for decades. Over fifty years ago, our nonprofit was founded with a commitment to ensuring that all our employees have the tools they need to be fully productive and enjoy their work. This emphasis on person-centered training and tools has created an efficient and reliable workforce, and this, in turn, has resulted in consistently high customer satisfaction ratings. Here at PRIDE, we have experienced the benefits of diversity and inclusion at work firsthand.

Simple Solutions to Promote Inclusion

Contrary to myth, many of the inclusive practices that PRIDE has implemented to accommodate our employees have been simple and inexpensive. And PRIDE has been able to make these accommodations by following one basic rule: ask the employees what they need.

Ray Muro, a stock clerk at Fort Bliss in Texas, shows why this approach is so effective. Muro has worked at the base’s Self-Help shop since 2007, and is responsible for helping PRIDE’s military customers pick out needed parts such as paint and batteries. He also stocks new supplies and inputs customer information into the shop database.

Blind since birth, Ray is nevertheless able to retrieve parts and navigate the shop floor easily, thanks to the braille lettering he helped put up in the shop when he first arrived. This low-cost, inclusive solution enables Muro to be a productive employee, one who has received dozens of positive comments from both customers and supervisors.

Unforeseen Benefits of Diversity and Inclusion in the Workplace

Over the years, other PRIDE employees have developed similar approaches to overcoming workplace obstacles and promoting diversity and inclusion in the workplace. Sometimes the solutions are logistical, like instituting extra breaks, splitting jobs between two people, or offering ASL classes for better communication. Other solutions come ready-made, like providing day planners or phones with closed captioning.

Often, a modification made for one person ends up helping everyone on the team. When benches were lowered to accommodate people in wheelchairs, for example, employees discovered that everyone benefited by being able to sit when needed.

Sometimes the search for an effective accommodation leads to a useful invention. This was the case several years ago, when employees were looking for a way to keep people from tripping on empty pallets. Even though the pallets were always kept in designated areas, people sometimes forgot that a six-inch-high pallet was on the floor.

Then one day, an innovative employee created the pallet flag—a bright yellow banner atop a four-foot pole, with a base that can slide under a pallet to hold the flag in place. These flags serve as easy-to-spot reminders that a pallet is on the floor, and their widespread use in PRIDE facilities has virtually eliminated trips and falls.

Other easy inclusion practices include clamping tools to assembly workstations, thus allowing the user to tighten bolts and perform other operations with one hand. Likewise, workstation instructions are posted in plain view, and include photographs of each step of a production process, so that non-engineers can understand them.

Diversity and Inclusion in the Workplace: A Wise Investment

Not all inclusive workplace practices are inexpensive, of course. PRIDE maintains its own fleet of buses to transport employees to and from work. And X-ray machines designed to help with inventory count can be relatively pricey. But PRIDE has discovered that even expensive machines pay for themselves by increasing productivity and ensuring a reliable workforce for our customers.

PRIDE’s state-of-the-art laser cutter is a case in point. Years ago, the company invested in this machine to allow employees to make tools like jigs, templates, and screw counters. These tools are customized to a particular person or task. The templates, for example, enable employees to label kit bags quickly, with the tag in perfect alignment. Screw counters ensure that the right number of parts go into every bag. Innovations like these make kitting fast, exact, and reliable.

PRIDE’s commitment to giving individuals the tools they need to succeed has enabled the company to build an effective, dedicated workforce that is highly ranked by our many customers. Our approach is validated by the results. PRIDE is the nation’s leading employer of people with disabilities, and we continue to grow our lines of business.

Andrew Williams, Engineering Manager at PRIDE’s Roseville facility, exemplifies the inclusive workplace philosophy that has made PRIDE both a sought-after employer and a successful vendor for over fifty years.

“Everyone knows what equipment they need to complete their work, and my job as a manager is to make sure they have what they need,” said Williams. “The tools that work best will vary from person to person. Whether they have a disability or not isn’t the issue. It’s about equipping every employee to work to their maximum potential.”

Benefits for your business

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Mat Baker’s career as a learning trainer began after joining PRIDE Industries’ job placement assistance program in 2018, which landed him a position at Amazon. The journey wasn’t always easy, as a severe anxiety disorder initially prevented him from interacting with others or seeking a job. Employment with Amazon gave Mat the confidence and skills to overcome these obstacles and earn several promotions.

Job Placement Assistance for People with Anxiety

Mat suffered from severe panic attacks and anxiety his entire life. This prevented him from interacting with others, especially in large crowds. “At the same time, staying at home in isolation gave me a feeling of inadequacy, causing more anxiety,” he said. “It was a vicious cycle that felt impossible to overcome.”

Others with severe anxiety face similar challenges. For this reason, each of PRIDE’s job coaches works one-on-one with candidates to assess their needs, create a goal plan, and help them prepare for successful job placement.

“Just two years later, so much has changed!” Mat said. “I am employed as a learning trainer at Amazon’s Sortation Center in Vacaville, CA. I feel comfortable in what is a very hands-on position—I help train new hires and manage 60 Ambassadors to coach other associates. I’m part of a large team; all of us work together to make sure our customers get their packages on time!”

Working closely with his job coach at PRIDE Industries made all the difference for Mat. “From day one, PRIDE provided the foundation for my amazing growth,” he said. “This journey would not have happened without their job coaches. They showed me exactly what to expect and checked on me every step of the way. Job Coach Jarmar Pearson advocated for me every day, and I can’t thank him enough!”

Mat’s Ongoing Growth After Job Placement

Since day one at his new job, Mat’s confidence has grown and he went on to earn a promotion. Every step of the way, Mat’s job coach advocated for him, ensuring he had the support he needed from PRIDE and from his new Amazon team.

“This was my first job, and at the beginning, it felt daunting having to work with so many people. And there was so much to learn!” Mat shared. “But using techniques from therapy, I was able to keep a positive attitude and overcome these challenges. I remember asking the learning trainers follow-up questions, and they were always patient with me, helping to build my confidence, and speak up more.”

Mat began to realize his hard work was paying off when managers began requesting him in their areas. “I knew I could move up. When a learning trainer asked me to become an ambassador, I signed up immediately. Since I had to interact with up to 10 new hires every day, I gradually felt less anxious around others.” Thanks to his determination and targeted job placement assistance from PRIDE, Mat was proudly overcoming his anxiety and thriving at work.

Continued Advancement and Career Success

Mat continued to make an impression on the leadership team at work. “The learning trainers and the learning coordinator encouraged me to apply for a job as a seasonal trainer. Despite the fierce competition for this position, I got the job. Even though I joined during our peak season, when Amazon hires thousands of people, I rose to the challenge and earned the respect of my team. I was hired permanently in February 2020. I am proud of my ability to overcome the difficulties related to my disability. It’s exciting to realize that two years ago, I was a nervous associate coached by a learning trainer; now, I am the one teaching others! This incredible experience has created positive changes throughout my whole life.”

“It’s been a long, rewarding road, and now the sky is the limit,” Mat said. “I plan on becoming a learning coordinator or an area manager. Trust me when I say I won’t be stopping here!”

Need employment placement support?

Contact our I AM ABLE Helpline to discuss your options.

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“No words can express my gratitude for the support, the encouragement, and the hope that PRIDE has given other associates with disabilities and me. I love my job.”

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As online applications become the standard, face-to-face introductions often give job seekers an edge. This option may be difficult for people who have challenges with verbal communication. PRIDE Industries’ disability job placement services and employment programs for people with disabilities is here to help navigate options and provide support. PRIDE Industries’ Job Developers reach out to businesses in the community to help place people with disabilities in the perfect job, creating the means for lasting employment success.

During the pandemic, PRIDE Industries’ Employment Services team remains hard at work to place individuals with disabilities in employment. Using videoconferencing, they are reviewing resumes, practicing online interviews, and focusing on placements for in-demand fields such as grocery stores, fulfillment, and custodial jobs.

Carlos Perez, one of PRIDE Industries’ Job Developers, places individuals in community employment and supports them through the process of getting an internship, a permanent job, and their first three months of employment. He shares his story with PRIDE below:

Disability Job Placement Services that Ensure Long-Term Success

“While studying Psychology at Sacramento State, I continued to work at Safeway as a Store Associate. I enjoyed mentoring those who were new to the job, including ways to help customers pick out the right produce and checking them out at the cash register.

During my time at Safeway, a few individuals from PRIDE’s Employment Services Program also worked at this store. In 2016, I met PRIDE Job Coach John Edwards, who explained PRIDE’s mission to create job opportunities for people with disabilities. I was so impressed by PRIDE’s work and employment services that when the opportunity came up, I took a chance and joined as a Job Coach in 2017.

Job coaches help ensure the long-term success of individuals with disabilities after job placement. I work with people with a variety of disabilities, including many on the Autism (ASD) spectrum. Everyone has their unique talents; for example, those with ASD often have excellent memory and organizational skills. However, all placements work hard to contribute to their position.

Job Placement for People Facing Barriers to Employment

After a year, I was promoted to Job Developer for PRIDE’s Youth Services program, focusing on placing young adults that have disabilities, who are emancipating from foster care, and survivors of sex trafficking into employment.

Getting to that final point can be a challenge, as it ranges from 4 to 7 months to place a person. Ultimately, it comes down to the individual’s persistence and willingness to continue.

Many of my clients have dealt with trauma. We are sensitive to their pasts and help them develop more confidence by creating their resumes and arranging for paid internships in community internships.

Retail jobs are my most frequent placements; it’s an excellent match for my clients as they are just getting into the job market and have the chance to build up necessary skills such as customer service.

Beyond Job Placement Services: Cultivating Vital Skills

Knowing how to talk to employers is tough for anyone, especially if you have a disability. Many of my clients communicate differently and struggle with eye contact and anxiety. PRIDE Employment Services provides training in skills that are necessary to succeed at work. Additionally, following up with the employer often helps. They are more willing to give the individual an opportunity once they learn that PRIDE is there to provide ongoing support.

When approaching a potential employer to help place an individual, I usually go in-person to introduce myself. Paper only gets you so far!

Along with job planning, I help my clients develop an education plan if they desire to attend college. I remind them that it is essential to focus on performing well at their jobs; it’s a good stepping stone to building a career. I use my previous experience at Safeway as an example, as it taught me a strong work ethic and customer service skills.

When my clients get jobs, and their families thank me, it’s truly priceless and the best part of my job. Helping one person might not change the whole world, but it could change the world for one person.”

Need employment placement support?

Contact our I AM ABLE Helpline to discuss your options.

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“Helping one person might not change the whole world, but it could change the world for one person.”