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Case Studies

Casino Hits Jackpot when PRIDE Industries Outperforms Previous Provider

Thunder Valley Casino Resort is a AAA Four-Diamond premier destination resort in Lincoln, California. This world-class facility includes a 17-story luxury hotel with 408 rooms and 46 suites, as well as a large banquet and entertainment hall, meeting rooms, bars, a pool, a full-service spa, and a gift shop.

Situation

As the region’s premier luxury hotel and casino, Thunder Valley hosts 3.1 million guests annually. With this high number of guests comes an equally high volume of laundry. When the resort first opened, it was sending its linens to a laundry facility 90 miles away, incurring significant transportation costs. 

In 2019, Thunder Valley built an in-house laundry facility to improve quality control and eliminate transportation time and costs. The new 6,000‑square‑foot facility would handle 1,000 pounds of laundry each hour, and to successfully operate it, the casino needed to supplement its workforce with staff that could reliably handle a high work volume.

Solution

Thunder Valley turned to PRIDE Industries for a winning staffing solution—work teams that each consist of three people with developmental disabilities and one employment coach. Now, 30 PRIDE Industries employees—including 23 with a disability—wash, dry, and fold more than 10,000 pounds of laundry every day, helping Thunder Valley deliver the exceptional guest experience that the casino resort is known for. 

Because of the staffing success in its laundry, in 2024 Thunder Valley expanded its partnership with PRIDE Industries to include auto-detailing services for its fleet of limousines, vans, and other vehicles. This work is also performed by PRIDE Industries work teams, bringing the total number of PRIDE Industries employees at Thunder Valley to 52, including 38 employees with a disability.

Services Provided

  • In-house daily laundry services
  • Vehicle cleaning and detailing
  • Recruiting

Results

  • >10,000 pounds of laundry washed, dried, and folded per day
  • 6,000-pound volume increase over the previous laundry service provider
  • Reduced environmental footprint due to the elimination of laundry shipping
  • 58 cars, vans, buses, and golf carts cleaned every week
  • Skilled and reliable employees with low turnover
  • An increased appreciation for a diverse and inclusive workforce
Thunder Valley logo

Highlights

>10,000

pounds of laundry cleaned per day

58

vehicles cleaned per week

38

employees with a documented disability

“PRIDE Industries has been an important partner of Thunder Valley for many years, and the individuals working in our laundry operations and fleet services are a valued part of the Thunder Valley team. Their professionalism, dedication, and positive attitude help create the level of service our guests experience throughout the property every day. This partnership reflects something very important to all of us at Thunder Valley, creating meaningful opportunities and recognizing the talents and contributions of every individual.”

— Dawn Clayton, General Manager, Thunder Valley Casino Resort
soldiers in uniform walking through landscape

Keeping an Important Army Installation in Top Shape

Since 2009, PRIDE Industries has provided Base Operating Support Services to Fort Polk and the Joint Readiness Training center (JRTC). We manage 2,243 buildings, over 1,000 miles of roads, and more than 238,000 acres of land at this Vernon Parish, Louisiana site. To deliver these crucial services, PRIDE Industries relies on an inclusive workforce that includes many people with disabilities—an employee group with proven high retention rates and low employee turnover.

Situation

Fort Polk features modern barracks, comfortable on-post housing, bustling offices, and sophisticated service facilities—all of which require regular maintenance. In addition, Fort Polk contains an entire mock town where soldiers practice fighting. As a result, the town’s features must be constantly rebuilt. Because of Fort Polk’s location, it is also subject to occasional hurricane damage and freeze events—necessitating rapid recovery protocols. The fort also requires regular upgrades, like the stone path we built that leads from the barracks to the commissary. In addition to original construction projects like the path, PRIDE Industries provides repair, cleanup, and rebuilding services. These services keep the buildings and grounds of Fort Polk in peak condition, ensuring the health and comfort of the 8,000 soldiers and 13,000 family members who call Fort Polk home.

Solution

Starting in 2009, PRIDE Industries’ inclusive workforce has provided all of the following solutions in a timely, cost-effective manner:

  • Servicing of paved and unpaved surfaces
  • Implementation of facility improvement strategies and procedures
  • Ongoing reconstruction of all doors, windows, and plywood that get damaged during fighting practice
  • Rapid recovery from hurricanes and major freeze events
  • Building the morale-increasing Geronimo trail, linking barracks to commissary
  • Providing consistency with a workforce that boasts high retention rates and low turnover
  • Down-time minimization

Services Provided

  • Building management
  • Paved surfaced area maintenance
  • Grounds and landscaping
  • Servicing unpaved roads, bridges, ranges, and railroads
  • Range support maintenance and repair
  • Preventative maintenance
  • Facilities improvement
  • Minor construction
  • Hurricane and storm recovery
  • Freeze event recovery

Results

  • 145 local residents employed
  • 70 persons with disabilities employed
  • 13 military veterans employed
  • PRIDE Industries is consistently highly praised in Contractor Performance Assessment Reports
  • Based on previous performance, PRIDE Industries was awarded a significant modification to the contract in 2016
  • 8K troops and 13K family members supported

Highlights

2,243

buildings managed

>1,000

miles of roads maintained

>238,000

acres of land maintained

70

employees with disabilities

"PRIDE Industries’ unwavering support during all three storms was invaluable. Their ability to listen to and anticipate the Government’s requirements have allowed them to offer sound and timely solutions to several complex problems."

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Cutting Grounds Maintenance Costs at the World’s 2nd Largest Military Base

In 2014, PRIDE Industries began providing grounds landscape support services to Fort Campbell, a U.S. Army Installation located on the Kentucky-Tennessee border. When we began, we were one of three contracted service providers. However, in time, Fort Campbell asked us to step in and take over all of the facility’s landscaping needs. In doing so, not only have we provided excellent service, we have also helped Fort Campbell fulfill its commitment to inclusion through the employment of people with disabilities—all while saving time and money.

Situation

Fort Campbell is home to the 101st Airborne Division, whose soldiers played a key role in the Gulf War. Equipped with thousands of acres of improved and semi-improved grounds, the fort’s needs include landscape installations, pest management, mowing, trimming, edging, vegetation control, mulching, aerating, fertilizing, seeding, and parking lot maintenance. Additionally, in keeping with the federal government’s commitment to hire people with disabilities, Fort Campbell wanted the benefits of this workforce—including their statistically-demonstrated high retention rates and low turnover. Finally, Fort Campbell wanted one reliable contractor, rather than three.

Solution

PRIDE Industries provides all management, supervision, labor, equipment, vehicles, and materials to maintain more than 6,200 acres of grounds at Fort Campbell—including the Kentucky cantonment area and parade grounds. 

Services Provided

  • Landscape installations
  • Pest management
  • Mowing, trimming, and edging
  • Vegetation control
  • Mulching and aerating
  • Fertilizing and seeding
  • Parking lot maintenance

 

Results

  • Reduced site expenses by providing all required  landscaping services
  • 92% of PRIDE Industries employees who work at the base have a declared disability
  • PRIDE Industries consistently employs multiple military veterans on the contract
US Army logo

Highlights

2nd

largest military base in the world

6,217

acres maintained

Cost Savings

through one provider

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Maintaining the Army’s Largest Installation for More Than 15 Years

The US Army Garrison at Fort Bliss, Texas, is the largest installation in FORSCOM (United States Army Forces Command) and is the site of America’s Tank Division. The Army post is also home to nearly 40,000 active-duty military personnel and contains a number of state-of-the-art training facilities.

 

Situation

In 2007, Fort Bliss leadership sought an AbilityOne provider that could provide a broad range of facilities maintenance services and lower their Total Facilities Management costs. 

Solution

As an AbilityOne provider, PRIDE Industries hires, trains, and continuously supports employees with declared disabilities, giving them valuable job skills and an independent life. The company also has a long history of serving military customers, and has the facilities management expertise needed to handle every facet of operations support at a military installation. These traits made PRIDE Industries a natural fit for the work at Fort Bliss.

Services Provided

  • Facility Operation & Maintenance (O&M)
  • Between Occupancy Maintenance (BOC)
  • Glass, grounds, and street maintenance
  • HVAC and appliances
  • Pest control
  • Materials warehouse
  • Sign making
  • Solar panels
  • Vehicle wash facilities
  • Self-Help/U-Do-It services
  • Call center operations

Results

  • >100% increase in the installation’s service requirements since 2007
  • 2020 renewal of contract
  • $6M in procurement value savings
  • 452 team members employed
  • 70% of team members have a documented disability 
  • 230 Subcontractors and vendors employed though the contract
  • >85% are local

Awards

  • Texas Workforce Commission and Texas Veterans Commission for Commitment to Veteran Employment
  • AUSA Business Partner of the Year
  • Texas Governor’s Annual Employment Award
  • Texas DARS Business of the Year
Fort Bliss TX logo

Highlights

452

team members employed

$6M saved

in procurement costs

70%

of workforce with a documented disability

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People in blue uniforms and gloves working on electronics parts
Case Study:

HP Inc.

A 20+ Year Partnership: HP Inc. and PRIDE Industries

In 1998, PRIDE Industries began sorting and packaging computer related products for HP Inc. Then, in 2003, we were selected to provide additional services for HP Inc.’s commercial and personal printers, spare parts, and related devices.

Situation

Having relocated the bulk of its operations to Kentucky, HP sought a partner that could handle procurement and planning as well as purchase order management, packing, and shipping for its printer parts and components—while saving HP money and helping them meet their Diversity, Equity, and Inclusion (DEI) goals.

Solution

PRIDE Industries had, since 1998, earned HP’s trust through the sorting and recycling services we provided for their products. Then, in 2003, when HP selected us through a competitive bid process, we began providing supply chain management and global fulfillment services for their commercial and personal printers. Not only did our procurement and planning teams manage supplier relationships and the bulk of supply-chain links for this project, we also created a unique, proprietary system that acts as an interface between HP’s and PRIDE Industries’ Enterprise Resource Planning Systems (ERPs).

PRIDE Industries’ procurement team manages supplier relationships, including purchase order management, delivery performance, and escalations. Additionally, PRIDE Industries’ planning team performs forecasting/demand planning, creates material purchasing requests, manages part setup and maintenance, carries out lifecycle planning activities, implements part-roll tasks, and provides overall operational project management support. The HP Inc. program at PRIDE Industries is a global, 24-hour operation. Our team of supply chain planners, buyers, and business support assistants focus on striking the optimal balance between supply chain inventory levels and high customer level-of-fill targets.

After demonstrating business excellence to HP, we acquired two more HP Inc. business segments:

  • Spare Part Fulfillment program to support HP Inc. Print business acquisition
  • PRIDE Industries is the sole HP Inc. North America regional distribution center for their printing and copier spare parts needs.
  • PRIDE Industries manages the spare parts return program via the HP iReturns system and cross-docking activities.


“This partnership has been great for furthering our mission to create jobs for people with disabilities,” says HP Program Manager for PRIDE Industries Ralph Mendez.

Services Provided

  • 267,000 square feet of dedicated warehouse space for the program
  • Technical expertise for forward/reverse logistics and supply chain management
  • Systematic interface/infrastructure
  • Proactive management

Results

  • PRIDE Industries was named Global Service Supplier of the Year for HP Inc.
  • > 37K active part numbers (SKUs) managed
  • 43.5K average monthly units shipped
  • 800 average orders per day
  • 1,311 average sales order lines per day
  • 98% same day shipping
  • 93% level-of-fill requirement met
  • $32.1M HP-consigned inventory managed
  • 30 weeks of supply (including end-of-life)
  • 60% cost savings from consolidation as a percentage of consolidation activity
  • 16% cost savings from consolidation as a percentage of HP/PRIDE Industries logistics spend
  • > 200 kits managed
  • 221 average monthly kits built per day
  • 99% on-time shipments
  • 6-7 weeks of PRIDE Industries-owned inventory

Awards

  • PRIDE Industries was named Global Service Supplier of the Year for HP Inc.
HP Logo

Highlights

By the end of July 2021, the Lincoln, Calif. facility employed 52 staff, nearly a quarter of whom have a disclosed disability.

43,500

average monthly units shipped in FY20

267K sq. ft.

of dedicated warehouse space

$32.1M

HP-consigned inventory managed

"PRIDE Industries is a proactive partner who exceeds their performance targets. I’m in love with the mission and in love with their performance."

Director, HP Inc. Americas Service Supply Chain

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front gate of los angelas air force base
Case Study:

Los Angeles Air Force Base

PRIDE Industries Reduced Operating Costs by More Than 65 Percent

The Los Angeles Air Force Base (LA AFB) is home to the Space System Command Center (formerly the Space and Missile Systems Center), a subordinate unit of the United States Space Force. It is the center of technical excellence for research, development, and the acquisition of military space systems. The center is responsible for on-orbit checkout, testing, sustainment, and maintenance of military satellite constellations and other space systems. The installation spans six locations: the Los Angeles Air Force Base in El Segundo, CA; Fort MacArthur, Pacific Heights, and Pacific Crest in San Pedro, CA; Camp Parks Communication Annex in Dublin, CA; and the Defense Contract Maintenance Agency in Carson, CA.

Situation

In 2007, when the leadership of L.A. Air Force Base was seeking a contractor to perform repairs and implement a comprehensive maintenance program, they turned to a facilities management provider who was up to the challenge—PRIDE Industries.

At the start of the contract, PRIDE Industries focused on the most critical repairs: large air handlers which had corroded; landscaping that was not drought-tolerant; a base pool which had been closed due to safety issues; and upgrading the grounds at the Child Development Center, where outdoor gravel posed a choking hazard for children.

The base also needed support in its environmental and engineering departments, including coordination with regulatory agencies, planning and programming, project development, engineering design management, construction management and inspection, real property management, and base-asset tracking. To ensure the smooth operation of these and other maintenance functions at the base, PRIDE Industries devised new management processes and timetables.

Solution

In PRIDE Industries, the Los Angeles Air Force Base found a partner that could meet its rigorous maintenance requirements in operations, engineering, and environmental services. Since 2007, our excellent work has resulted in completion of critical repairs, implementation of optimal maintenance processes and timetables, full compliance with engineering and environmental requirements, and four contract renewals. Our work has included:

  • Replacing the rusted air handlers with updated models that are designed to withstand local environmental conditions
  • Xeriscaping the grounds throughout the base, replacing water-intensive green areas with desert-friendly flora
  • Repairing and refurbishing the pool to make it safe and fully operational
  • Replacing the gravel around the Child Development Center with large stones rated as safe for children
  • Geographical information systems (GIS) asset tracking
  • Real property management
  • Regulatory compliance assurance with federal, state, and local entities
  • Client portfolio management: identification, evaluation, planning, and programming
  • End-to-end project development, including project scope creation, proposal reviews, engineering design management, construction management and inspection
  • Vibrational analyses on critical equipment
  • Ongoing preventative maintenance

Services Provided

  • Vehicle arrest systems
  • Building manager programs
  • CADD Services
  • Community planning
  • Grounds and landscaping
  • Engineering design review
  • Construction management and inspection
  • Cleaning and disinfection
  • Emergency services support
  • Energy management
  • Environmental compliance
  • Estimating
  • Fire chief services
  • GIS database management
  • High voltage maintenance
  • IT support services
  • Maintenance engineering services
  • Pest control services
  • Planning and programming of client portfolio
  • Project budgeting and programming
  • Real property management
  • Recycling services
  • Reliability-centered maintenance
  • Roads and grounds maintenance
  • Space allocation
  • Total force protection (TFP)
  • Utility system services
  • Warranty program services
  • Emergency operation center (EOC) support
  • Unit control center (UCC) operations
  • Base emergency manager operations

Results

  • Since 2007, our contract with LA AFB has been renewed multiple times.
  • The scope of the original contract work has expanded by more than 100%.
  • In 2013, the Defense Contracting Management Agency (DCMA) facility in nearby Carson was added to our service area.
  • In 2015, we began providing engineering and environmental services to the 61st Civil Engineer and Logistics Squadron, which is responsible for all engineering design, construction, renovation, pollution prevention, environmental restoration, compliance, and conservation programs.
  • PRIDE Industries now provides landscaping and facilities management services for 40 acres and 68 buildings at the LA AFB, including two communication centers, two department stores, and a grocery store.
  • Since 2007, our year-over-year completion rate is 99% for preventive maintenance projects.

  • The contract creates 92 local jobs, including 41 jobs for people with disabilities and 23 jobs for military veterans. PRIDE Industries also supports the regional economy by subcontracting to local businesses. 

US Air Force Logo

Highlights

68

buildings maintained

40

acres maintained

65%

reduction in operating costs since initial contract

99%

completion rate for preventive maintenance year-over-year

“PRIDE Industries is a true partner of the Los Angeles Air Force Base. Their team works hard for the Air Force on a daily basis. Their dedication to the Preventative Maintenance program at LA has saved U.S. taxpayers hundreds of thousands of dollars a year. I appreciate the PRIDE team and their dedication to our mission at LA Air Force Base.”

— Deputy Base Civil Engineer, LA AFB
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