Texas

The path to employment for Deaf employees, can be a long one. And when that journey mandates learning two new languages, it can also be steep.

“From what I know, I was born deaf,” said Jesus Rosales, Facilities Supervisor for PRIDE Industries’ carpentry shop at Fort Bliss. “But at that time, my family didn’t have the resources to know about deafness.”

That was 1977. Soon after, in 1980, three-year-old Jesus and his family immigrated from his birth country of Mexico to Texas. By age eight, Jesus was enrolled in Amarillo Day School’s program for Deaf students where he came to understand more about Deaf culture. It was there that he began learning both English and American Sign Language (ASL) at the same time. Learning two languages at once was challenging, but it got easier when Jesus entered high school at the Texas School for the Deaf.

“We used ASL along with Signing Exact English (SEE) there,” said Jesus. “Then I was on a roll.”

Indeed, he was, both academically and athletically. Sophomore, junior, and senior years found Jesus not only earning recognition in the Honor Roll Society, but also as Best Defensive Player for football, Best Distance Runner for track, and Most Dedicated Player in baseball—a sport he still plays and now teaches.

“I knew right away that Jesus was a dedicated hard worker. He also has integrity and can be trusted to do the right thing when nobody is looking.”

A Few More Hills to Climb

After graduating from high school, Jesus spent a year employed as a computer technician before enrolling in Southwest College for the Deaf. There, he spent three years becoming certified as a dental lab worker.

“I worked in dental, but not for long before I moved,” he said “I also spent a year setting up equipment for musicians. Then, for three years, I worked night shifts at Walmart.”

While his Walmart managers loved his work, Jesus was growing weary of nighttime hours and, by age 32, he was ready for a more challenging vocation with room for growth. That year, 2009, an opportunity arrived.

“A friend mentioned PRIDE Industries,” said Jesus. “There were better jobs that I was qualified for—and better yet, they were during the day.”

Jesus also saw that PRIDE Industries specializes in employment for people with disabilities, including employment for Deaf people. So, that summer, he applied online at the social enterprise’s website. Soon he was working with PRIDE Industries Recruiter Cynthia Baca, as well as a job coach who translated in ASL during Jesus’ interview.

“It was a whole new ball game from then on!” said Jesus.

From Jobs to a Career

Jesus was hired as a general maintenance laborer (GML) for PRIDE Industries’ Roads and Grounds shop at Fort Bliss. Soon after, he applied for and got a position as a general maintenance worker (GMW) in the Between Occupancy Maintenance (BOM) department.

“That’s when I was really introduced to carpentry,” he said. “Fixing doors, floors, ceilings, and walls.”

“I knew right away that Jesus was a dedicated hard worker,” said William Green, Assistant General Manager of Operations for PRIDE Industries at Fort Bliss. “He also has integrity and can be trusted to do the right thing when nobody is looking.”

Jesus spent the next eight years cultivating his carpentry expertise as well as his leadership skills and discovered that one of his strengths was particularly useful.

“I found that I’m good at visually training others,” said Jesus. “It works better for some Deaf people than writing it all down. I show them instead.”

Because Fort Bliss employs many Deaf individuals, this skill is especially important, but it’s also helpful for hearing employees.

“Many of our employees, Deaf and non-Deaf, learn best by being shown the task,” said William. “Jesus rolls up his sleeves, goes out to the jobsite, and shows people how to do it. This hands-on approach also builds esprit de corps (team spirit) and trust between supervisor and employees.”

Leadership Skills

In 2018, Jesus was promoted to GMW lead—a role he excelled at. Then, in 2020, he was promoted again—this time to supervisor. In each case, he was selected based not only on his overall job performance, but also on his leadership skills.

“Being a supervisor is the hardest position, in my view,” said William. “They are where the rubber meets the road as far as getting things done, making decisions that are sometimes unpopular, and taking care of our employees.”

These days, Jesus can be found leading his team in completing any number of carpentry tasks, from conducting extensive cosmetic work to repairing masonry to reshingling roofs. Recently, he also broadened his leadership skill set when he was selected to be part of the team that created PRIDE Industries’ new core values: Integrity, Tenacity, Teamwork, and Innovation.

“Jesus is a positive role model for everyone here,” said William. “And the fact that he was asked to sit on some corporate committees to give his perspective—that’s a testament to his value as a leader.”

A Bright Future

As for Jesus’ future, his supervisor, William, is the first to say that it’s bright.

“His potential for growth has factored into his promotions,” says William. “Going forward, Jesus has what it takes to do anything he wants to do in life.”

And Jesus’ thoughts on his future?

“I plan to continue advancing my career at PRIDE Industries,” he said.

Supporting Deaf Employees

Jesus sees potentially bright futures for others, too. When asked for his thoughts on employment for Deaf people at PRIDE Industries, he said, “The possibilities are endless. There’s training. There’s hands-on work. If you don’t know exactly what to do, we are here with support, accommodations, and training that other companies don’t have.” And now, for all those with disabilities seeking employment, a simple call to PRIDE Industries’ I AM ABLE Employment Helpline can get the process started.

It’s been quite a journey for Jesus, including the mastery of three languages: Spanish, English, and ASL. Some might argue that he’s mastered a fourth: The language of leadership.

Maintaining the Army’s Largest Installation for More Than 15 Years

The US Army Garrison at Fort Bliss, Texas, is the largest installation in FORSCOM (United States Army Forces Command) and is the site of America’s Tank Division. The Army post is also home to nearly 40,000 active-duty military personnel and contains a number of state-of-the-art training facilities.

 

Situation

In 2007, Fort Bliss leadership sought an AbilityOne provider that could provide a broad range of facilities maintenance services and lower their Total Facilities Management costs. 

Solution

As an AbilityOne provider, PRIDE Industries hires, trains, and continuously supports employees with declared disabilities, giving them valuable job skills and an independent life. The company also has a long history of serving military customers, and has the facilities management expertise needed to handle every facet of operations support at a military installation. These traits made PRIDE Industries a natural fit for the work at Fort Bliss.

Services Provided

  • Facility Operation & Maintenance (O&M)
  • Between Occupancy Maintenance (BOC)
  • Glass, grounds, and street maintenance
  • HVAC and appliances
  • Pest control
  • Materials warehouse
  • Sign making
  • Solar panels
  • Vehicle wash facilities
  • Self-Help/U-Do-It services
  • Call center operations

Results

  • >100% increase in the installation’s service requirements since 2007
  • 2020 renewal of contract
  • $6M in procurement value savings
  • 452 team members employed
  • 70% of team members have a documented disability 
  • 230 Subcontractors and vendors employed though the contract
  • >85% are local

Awards

  • Texas Workforce Commission and Texas Veterans Commission for Commitment to Veteran Employment
  • AUSA Business Partner of the Year
  • Texas Governor’s Annual Employment Award
  • Texas DARS Business of the Year
Fort Bliss TX logo

Highlights

452

team members employed

$6M saved

in procurement costs

70%

of workforce with a documented disability

AbilityOne Program Certification Logo

Since 2007, when PRIDE Industries first began working at Fort Bliss, the installation’s requirements have more than doubled. Today, we employ over 400 team members in El Paso, Texas, 70% of whom have one or more disabilities.

 

Don  Nelson, PRIDE Industries’ Vice President, Government Facilities Services, shared our Fort Bliss story on  ABC TV In El Paso.

Don  Nelson, PRIDE Industries’ Vice President, Government Facilities Services, and Leah Burdick Chief Growth Officer at PRIDE Industries, were guests on El Paso’s iHeart Media radio station group. Hear the interview below:

Media Contact
Kat Maudru

PRIDE Industries is a social enterprise delivering business excellence to public and private organizations nationwide.

For over 50 years, PRIDE has witnessed firsthand the benefits of a diverse workforce encompassing employees of all abilities. Ray Muro is one such outstanding employee. Ray has worked at the U.S. Army Post Fort Bliss in El Paso, Texas since 2007, where he is an important asset in the Self-Help warehouse.

Before joining PRIDE, Ray earned an Associate degree in Human Services and Liberal Arts and a Bachelor’s degree in Multi-Disciplinary Studies from the University of Texas, El Paso. Despite his qualifications and enthusiasm, Ray could not find a permanent job due to misconceptions about his disabilities.

Ray was born with Retinopathy of Prematurity (ROP), an eye disease common in premature babies. It causes abnormal blood vessels to grow in the retina and can lead to blindness, as it did with Ray, who has been blind since childhood. Working-age adults with significant vision loss have a 30% employment rate.

Hired as a Stock Clerk in the Self-Help shop, Ray manages the inventory of parts such as paint or batteries, registers customers into the database, and categorizes new supplies. To master his position and make it easier for him to navigate the shop, Ray spent two weeks labeling everything with braille stickers to serve customers faster.

“When I attended college, I didn’t have access to braille books, so I had to use speech technology or a reader,” said Ray. “But braille often works better. It’s such a powerful tool to help people who are blind navigate the visual world.”

Ray is an expert in the shop; he has the entire layout and inventory memorized. He knows all the stock numbers by heart and types them into a braille notetaker to track distribution and verify inventory during cycle counts. Another innovative technology, a computer screen reader that provides speech and Braille output for computers, lets him access all the applications he needs to do his job well.

“When I first joined PRIDE, I was impressed with how quickly Ray was able to find and retrieve items,” said Lorena Ramos, Warehouse Supervisor. “He recognizes every customer that walks in, and we always receive feedback for his friendly attitude and excellent work.”

Attention Employers

Need help hiring talented and motivated people with disabilities at your company?

In 2018 Don Andrus joined PRIDE Industries’ Veteran Employment Services team in Fort Bliss, TX, through PRIDE’s internship program. Don began working in Rehabilitation Counseling to help veterans to hone their skillset and find meaningful jobs.

 

Don is a proud U.S. Army Disabled Veteran with 26 years of honorable military service. His distinguished 26-year career involved 14 separate tours of duty stateside and overseas, including Haiti and Honduras. Don earned several military awards and decorations including the Meritorious Service Medal, Army Commendation Medal, and the Adjutant General’s Corps Order of the Horatio Gates (Bronze) Medal awarded for distinguished achievements and service to the Adjutant General’s Corps (AGCRA).  

A Strong Background in Veteran Employment Services

In the military, Don served in several different roles, including Human Resources. “I worked with many veterans with disabilities and witnessed how unaddressed mental health issues and post-traumatic stress disorder affected their chances of gaining or retaining employment.”

 

After retiring as a Sergeant First Class in 2010, Don himself struggled to obtain employment in his career field. So he decided to pursue his lifelong goal: earning a college degree. He graduated “magna cum laude” with a BA degree in Management and Human Resources from Park University. He was accepted to the Masters of Rehabilitation Counseling Program at the University of Texas at El Paso (UTEP). His goal was to establish a career as a VA Vocational Rehabilitation Counselor.

Don is making great strides towards his goal. As a Graduate Research Assistant, he has co-authored articles including “Examining the Impact of ‘This Is My Brave’ on Mental Illness Stigma and Willingness to Seek Help: A Pilot Study” involving a study with the National Alliance on Mental Illness (NAMI) El Paso’s Peer-to-Peer Education Program for adults with mental illness.

 

When he is not working on his degree, Don is an active volunteer in the El Paso community. He helps at Special Olympics events and participates in several community-led group forums that focus on mental health awareness. He was featured in UTEP Alumni Magazine for his work with the Opportunity Center for the Homeless of El Paso.

Expanding Vocational Training at PRIDE Industries

To gain more practical experience and insight into working with veterans with disabilities, Don joined PRIDE’s Employment Services team as an intern. PRIDE’s Ft. Bliss Integrated Facilities Management contract employs around 530 people, including 272 employees with disabilities and 68 veterans. With a team of Rehabilitation Counselors and Job Coaches, PRIDE identifies disabled veterans’ abilities and transferable skills for customized job placement and employment sustainability.

In his position, Don assists the Vocational Rehabilitation team with caseload management to maintain AbilityOne® compliance. He makes appointments with our employees, writes accommodations for disabilities or medical issues, schedules sign-language interpreters, and helps conduct the annual AbilityOne® evaluation process. Through individual assessments, Don also provides employees with resources and guidance, connecting them with the Employee Assistance Program or scheduling Functional Capacity Evaluations.

“When I evaluate an employee’s needs, exhibiting empathy and compassion are crucial when learning about their challenges and obstacles,” said Don. “As a result, my communication, critical thinking and listening skills have all improved throughout my internship.”

Making a Difference with Veteran Employment Services at Ft. Bliss

Don has already made a significant difference in the lives of our employees. Recently, a PRIDE employee and veteran reached out to describe his positive interaction:

 

“I wish to express my total appreciation to Don Andrus for our meeting on Thursday morning. He exhibited a professional attitude, and I felt that he genuinely wanted to get to know me. Don put in an effort to understand how I think and operate. I look forward to our next meeting; he is an excellent counselor in the rehabilitation department.”

 

We have been privileged to work with Don at PRIDE Industries and wish him the best as he continues his path to earning a career as a VA Vocational Counselor. “It’s been truly exciting to work with PRIDE Industries and have an opportunity to apply my military and human resources expertise,” said Don. “The Ft. Bliss Rehab team has over 25 years of cumulative experience, and it has been a wonderful experience to learn from them.”

Move forward in your career

If you’re a veteran looking to build your career, PRIDE Industries is here for you.

“I want to give back and help veterans with disabilities live independently and adapt to the civilian work culture.”