Facilities Management Services

Commissary Manager Carey Young’s Decisive Action Saved Lives

It was after midnight on a Saturday in late May when Carey Young finally decided to call it a day. As the Commissary Manager for Oceana Naval Air Station in Virginia Beach, VA, he often works late at night, overseeing the restocking and custodial operations of his large team.

 

Carey is a hands-on manager, and if he’s not in his office, he’s most likely pitching in with needed work. That’s why on this particular night, he was driving a forklift, having just dropped a bale of cardboard into the recycling dumpster.

 

Carey went through his mental checklist of final tasks to complete before he could go home. He’d return the forklift to the warehouse, gather his things from the office, and tell Carmen Hanft—his second-in-command for 16 years—that he was leaving.

 

Then he’d drive home on quiet freeways, arriving at his house after his wife Senga and their children had gone to bed. But there would be a light on in the kitchen, and a healthy supper waiting in the fridge. Dessert too, usually a fruit salad, perfect for a warm, muggy Virginia night.

 

Carey was driving the forklift towards the bay doors of the warehouse, thinking of dinner and bed, when something caught his attention. He stopped and took a deep breath. A faint odor, laced with chemicals, drifted past him. Smoke.

Dan Enrique, the Quality Assurance Evaluator (QAE), happened to be walking out of the warehouse at just that moment. Carey stopped him, asked him if he could smell the smoke too. Dan told him he’d already investigated the smell and hadn’t found a source anywhere in the two-story commissary. Most likely, the smell was coming from the campsite down the road.

 

It was certainly a reasonable explanation. But Carey had grown up in the country. He knew well what bonfires and barbecues smell like. This was different.

 

Carey scanned the roofline of the building. Off in the distance, near the roof’s edge, a haze seemed to blur the outline of the structure. It could be nothing—after all, it was hard to see anything at night. But a stint in the Navy had taught Carey not to take safety for granted.

 

Carey suggested to Dan that they recheck the roof, and Dan agreed. So Carey parked the forklift in the warehouse and climbed the stairs to the roof with Dan.

 

As soon as Carey stepped onto the roof, he noticed that his shoes were sticking to the gummy surface. Carey knew there were contractors working on the roof, and it was possible they had recently laid down tar. But even so, when he reached down to touch the roof’s surface, the tar was so warm it stuck to his hand.

 

Carey stood, and shined his flashlight across the roof’s surface. Right away, he noticed a puff of smoke. Even more concerning, among the welding torches and other tools that the contractors had left behind for another day’s work, Carey spotted several large metal canisters. He knew what was likely in those tanks—propane gas, used to power torches for cutting and welding.

 

In that instant, Carey realized the danger of the situation. The warm roof told him there was a fire starting somewhere beneath him. If that fire reached those propane tanks, the explosions would be devastating.

 

And in the building beneath his feet, there were nearly thirty people—25 PRIDE employees and four government personnel—busily stocking shelves and cleaning floors, oblivious to the fact that they were effectively encased in a time bomb.

 

Carey acted quickly. He pulled out his phone and called the base fire station, while Dan dialed 911. Then, as the two men were walking across the roof to the stairs, Carey called Carmen and told her to clear the building. By the time he made it down to the first floor, the commissary was empty. A headcount, taken in the parking lot, confirmed that everyone was out of the building.

 

Moments later, the first of seven fire trucks came roaring into the parking lot. The firefighters moved quickly, unfurling hoses and hauling gear into the building. Soon they were joined by more firefighters, and in just minutes, they’d chopped a hole in the roof and doused the developing fire.

 

It was later determined that hot tar, laid down earlier that day, had seeped through the roof and onto electrical wiring in the attic. There the fire had begun to smolder, slowly growing as it fed on the plastic covering of the electrical wires. There’s little doubt that if the fire hadn’t been stopped, it would have spread to the roof and caused an explosion.

 

That day, Carey’s quick thinking and decisive action averted disaster. Had it not been for him, the fire could easily have been deadly. Instead, everyone got to go home that night.

 

And at the end of a very long day, Carey finally got to enjoy a bowl of fruit salad.

 

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Cary Young
Carey Young, on his way to work

“You don’t take any chances with a possible fire,” he says. “You double and triple check.”

On a brisk, sunny morning this past May, Don Lucy jogged up several concrete steps, crossed a small plaza, and entered a nondescript office building. He passed through a glass door and walked to where a plastic X had been placed on the lobby floor. A moment later, a receptionist waved him forward. She checked his ID, then directed him to a row of standing lockers—personal belongings weren’t allowed where he was going.

 

After stowing his watch, keys, and phone, Don pushed his way through another door, stood on another plastic X. When he was called forward, he walked to a large desk where a man sat at a computer. Don had to show his ID again, and remove his face mask so that the man could confirm his identity. Then Don was asked to take off his glasses and place them in a box on the table. He did so, then watched as the man at the table inspected them carefully.

 

A moment later, Don was allowed to retrieve his glasses, but the intense scrutiny wasn’t over. He was asked to hold his arms out, lift his pants legs above his socks. Don complied with each of these requests, waiting patiently for the man to confirm that he wasn’t carrying any electronic devices. Finally, the man at the table nodded his approval. Don was finally cleared to pass through the third and final door.

Don Lucy
Don Lucy, CFM

These kinds of security measures bring to mind images of national intelligence briefings. But Don is not, in fact, a secret agent. He is PRIDE Industries’ General Manager of Commercial Facilities Services for the NorCal Region. And he’d gone to the office building that May morning to take an important test—the Certified Facilities Manager (CFM) Examination.

 

Not many tests require their takers to undergo such scrutiny, but the CFM exam isn’t just any test. The exam is administered by the International Facilities Management Association (IFMA), and it’s demanding. Test-takers must answer 180 questions in just four hours, on topics covering everything from financial risk management to real estate strategies to health and safety issues. IFMA doesn’t disclose the pass rate for the exam, but given that there are only 2,600 CFMs in the world, it can’t be too high.

 

Don knew the test would be a challenge. So he’d prepared, spending over 100 hours studying and practicing. And the hard work paid off. In early May, he was notified that he had passed.

 

Don is now one of a handful of credentialed CFMs here at PRIDE, a group that includes his manager, Chris Bunch, who Don credits with encouraging him to take on the challenge.

 

“When Chris first talked to me about CFM certification, he made it clear he was confident I could do it,” Don said. “That meant a lot to me.”

 

The knowledge and skills Don gained on his way to becoming a CFM will serve him well in his job as General Manager, a role he undertook this past January. As GM for the NorCal Region, he oversees 21 service contracts worth $33 million. He’s also responsible for the day-to-day operations of nearly 3 million square feet of facility space and leads a team of more than 350 employees. It’s a complex job, but if his performance on the CFM test is any indication, Don is more than up to the task.

 

So what’s next for the newly minted CFM?

 

“I’m just glad the test is behind me and that the certification came through,” Don says. “Now I can focus on the reason I did all that learning in the first place—applying best practices to PRIDE’s business lines.”

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“I’m just glad the test is behind me and that the certification came through.”

PRIDE Industries has provided the Los Angeles, CA County Internal Services Department (LA-ISD) with Environmental and Custodial services since February 2012. Initial responsibilities covered several city regions that encompass 265 county buildings and 7.2 million square feet, including the Los Angeles County Sherriff’s Department, the Department of Public Social Services, health care facilities, courthouses, and probation facilities. PRIDE’s contract expanded to include 51 LA County Libraries, an additional 626,748 square feet.

 

To ensure the highest level of service for our customers, PRIDE utilizes a comprehensive Quality Control Plan; an essential part is the efforts of PRIDE’s employees to provide first-class customer service. This commitment was recently shown in March 2019, when PRIDE assisted the Wilmington Health Clinic in Los Angeles Region 4 to pass their DHS (Dept of Health Services) inspection with a 98% rate.

 

“The audit results are a significant accomplishment for the County of Los Angeles and PRIDE Industries, as well as a benefit to the Wilmington neighborhood,” said PRIDE’s Senior Regional Manager Jeremiah Goldberg. “These results become public record and affects the clinic’s financial standing and their ability to offer healthcare services to the community.”

 

The following is a comment from the LA-ISD customer:

 

 “All of us at the Department of Health Services, Wilmington Health Center, thank you Los Angeles County ISD and PRIDE Industries for taking part in preparing our clinic for the March 5, 2019 3-year Facility Site Review/Audits through LA Care Health Plan, which is the most comprehensive audit that we have for our outpatient sites.

 

“Happily, we announce that we scored 98% for the portion of our Facility Review.  We earned this score, in part due to the hard work performed by our PRIDE Day Porter, Gloria Diaz De Raya, and for the recent one-time custodial care work performed by PRIDE’s custodians.”

 

“Gloria Diaz De Raya is a perfect example of first-class service; she joined PRIDE 4 years ago and has continuously gone above and beyond in her work,” said Senior Regional Manager Jeremiah Goldberg. “Her assistance during the DHS audit is a testament to her dedication and exceptional work ethic. Our Region 4 floor technician teams also worked hard to conduct floor care throughout the entire facility and pressure wash the exterior of the building in preparation for the audit.”

 

“I also want to acknowledge PRIDE’s Custodial Supervisor Jose Gonzalez who was present at the audit to answer any questions. Everyone involved, including Custodial Manager Aldo Trejo, has done an incredible job strengthening our presence in Southern California.”

Need help with Inspection?

PRIDE Industries offers a full range of facility support services, competitively priced and designed to leverage state-of-the art products and techniques. Our CIMS-GB vendor certification has enabled our customers to achieve LEED Platinum ratings from the U.S. Green Building Council.

“Gloria Diaz De Raya is a perfect example of first-class service; she joined PRIDE 4 years ago and has continuously gone above and beyond in her work”

Mario Muniz is an employee at PRIDE’s Ft. Bliss, TX Integrated Facilities Management contract. A veteran with a disability, Mario struggled to find work after being laid off during his transition to civilian life. With the help of PRIDE Industries’ employment veterans programs, Mario was soon able to start a fulfilling new job at a military base, where he has the opportunity to help others like himself.  

Employment Programs for Veterans

Mario served in the U.S. Army from 1971 to 1973 as a Staff Sergeant, including a tour in South Vietnam. He concurrently served in the Texas National Guard from 1973 to 1990. As a result of his service, Mario developed multiple disabilities, including major depressive disorder, bilateral sensorineural hearing loss, personality disorder and left lower extremity radiculopathy (mechanical compression of a nerve root).

 

“Mario has overcome many obstacles related to his disabilities, including emotional control issues that became more difficult to manage after his military service,” said PRIDE Vocational Rehabilitation Counselor Corina Huerta. “He felt frustrated since he could not thoroughly explain his challenges to others, including his family. Counseling from the Veterans Administration (VA) proved helpful in addressing these issues.”

 

Even so, like many veterans, Mario experienced difficulty applying military skills to civilian jobs. Facing unemployment for almost a year, he earned a certificate from the Texas Workforce Commission in Construction Management. Despite his best efforts, finding a job still proved elusive. This all changed when a friend at his church referred him to PRIDE Industries’ employment program. PRIDE offers a range of services, such as vocational training and job placement assistance, for veterans with disabilities or other barriers to employment.

 

“Connecting with PRIDE was such a positive experience,” said Mario. “AbilityOne Recruiter Cynthia Baca truly went above and beyond to help me, especially when I was going through such difficult times.” In December 2011, Mario was hired as a Maintenance Trades Helper with the Facilities East Department.

To help support him in his job, Mario has been provided with many accommodations including vocational rehabilitation counselors that are trained in assisting veterans, lifting, and physical restrictions, and additional breaks as needed.

Mario Muniz

Finding Fulfillment in Helping Other Veterans

Through his hard work and his impressive skill set, Mario earned two promotions within the first year of his hire. He quickly moved on to General Maintenance Worker and Carpenter. Now he serves on the Carpentry Department Employee Advisory Committee.

 

“Working on the familiar environment of a military base was beneficial in helping me connect with my new career,” said Mario. “My favorite moment was working in the ‘You Do It’ shop, where I helped military service members complete woodcraft projects. I saw it as an opportunity to help fellow veterans keep their minds away from psychological stressors. It is a wonderful feeling to help them feel welcome at work.”

 

Mario now contributes to PRIDE’s inclusive and supportive environment by training and mentoring new employees, including many with disabilities. Mario desired to communicate better with his colleagues that are Deaf and/or hard-of-hearing. To that end, Mario participated in an after-work American Sign Language (ASL) class offered by PRIDE’s Job Coaches.

 

“Not only does my job give me the opportunity to feel productive, but also to raise morale for service members,” said Mario. “Joining the military is not an easy lifestyle; it can often feel lonely and difficult, especially when you are away from home and missing your family. ” Mario also gives back beyond his job, hosting service members during the holidays and actively volunteering in his church.

 

“Mario continues to feel appreciated by the positive feedback received and friendships made with our military customers,” said Corina Huerta. “It’s been wonderful seeing him overcome obstacles and grow in his role.”

Attention veterans

PRIDE Industries’ veterans programs are available to those looking for an easier transition into civilian jobs. Whether we place you into a base or help match your skills to another job, you can find fulfilling employment with PRIDE employment services.
Mario Muniz
Mario Muniz

“Connecting with PRIDE was such a positive experience. AbilityOne Recruiter Cynthia Baca truly went above and beyond to help me, especially when I was going through such difficult times.”

Providing Integrated Facilities Management services for military bases across the country, PRIDE Industries’ employees are well equipped to manage several different scenarios to help our customers protect their facilities and allow our country’s troops to best conduct their training and operations.

The Fort Rucker Army Installation, located in southern Alabama, serves as a primary training base for Army Aviation; since 2013, PRIDE Industries has performed repair and maintenance for their facilities and grounds. PRIDE’s team faced a unique challenge there in November 2018 when the automatic shut-off system failed during the fueling of an aircraft at the Molinelli Airfield, releasing 6,000 gallons of jet propellant fuel (JPH). An estimated 350 to 400 gallons of jet fuel also hit the grounds around the secondary containment.

A Fast Response from PRIDE’s Facility Management Services

The Fort Rucker Environmental Department contacted PRIDE Fort Rucker Environmental and Health Services (EHS) Director, Walter Calloway, to request immediate assistance from the specially-trained PRIDE Oil Spill Team, consisting of Tommy Dixon (Safety Manager), David Warmouth (Facilities Manager), Scotty McCart (Lead Heavy Equipment Operator), Richard Henderson (Heavy Equipment Operator), Brad Dawkins (General Maintenance Worker) and Michael Beavers (Truck Driver).

Within 45 minutes, the PRIDE EHS team arrived. They worked along with the Fort Rucker Environmental Director on a plan to quickly contain the incident. Once the area was clear, they completed an evaluation to determine the extent of the spill. The PRIDE Oil Spill Team then tested the area, per the government request, by potholing the spill area to determine the depth and how much soil removal was required. Due to the hard-packed clay soil, PRIDE needed to remove 8 to 12 inches total.

The PRIDE Oil Spill Team worked for seven hours to remove all the contaminated soil and place it in an approved Alabama Department of Environmental Management (ADEM) land field. Next, PRIDE set a fuel barrier cloth with rocks on the ground and restored the landscape to its original state. After the ordeal, the team received the following feedback from the Fort Rucker Army Installation:

“Thank you for all of the support and quick response; the PRIDE employees who performed the clean-up operations were exceptional. Their attention to detail and efforts to ensure that the site was returned to the original (if not better) condition, was appreciated.”

Partner with us

When it comes to integrated facility management services, it’s vital to choose a team you can trust. PRIDE Industries will provide you the same high standards for service that we provide Fort Rucker. Partner with us to keep your facility operations running smoothly and safely.

“Thank you for all of the support and quick response; the PRIDE employees who performed the clean-up operations were exceptional.”

Since July 2010, PRIDE Industries has been providing facility operations and maintenance services at Joint Base MDL in Fort Dix, New Jersey. It is one of PRIDE’s 45 contract sites across the country. 

 

In July, two staff members at the  base noticed a family of Canadian Geese while performing a routine site inspection of the surface water pumping station. One of the geese became trapped. The employees’ quick action saved the life of the goose, reunited its family, and prevented a potential disaster by protecting the public water supply for JB MDL-Fort Dix—which has a population of approximately 40 thousand and an additional 60 thousand retirees within a 50-mile radius.  

Facility Operations Employees Going Above and Beyond

The following is a transcription of the event:

 

“The Water Utility crew arrived at the remote pump station to find a family of Canadian Geese consisting of an adult male and female with several juvenile geese loitering on the concrete retaining wall above the water intake structure for the water pump station. The family of geese became startled as the PRIDE employees entered the pump station and jumped into the creek below. Unbeknown to Sean and Ian, one of the adults landed inside the water intake structure.

 

Sean and Ian returned to the surface water pump station the next day. While inspecting the pump station, Sean discovered that one of the adult geese, believed to be the male, was trapped inside the intake structure and was unable to get out. It was obvious that the goose was becoming exhausted from his many attempts to free himself by climbing out of the water intake.

 

Sean began to make phone calls to find someone to rescue the goose. The first call was to the PRIDE Industries Service Order Desk at JB MDL for Pest Control. Pest Control informed the Service Order Desk that performing animal rescue was not possible.

 

Sean then attempted to contact local animal wildlife organization. Each entity that Sean spoke to was not able to respond.

 

Realizing the goose was not likely to survive if it remained trapped and the hazard that this posed to the potable water supply for the base, Sean and Ian took matters into their own hands. Using a pool skimmer (from one of the two JB MDL pools that the water utility department maintains) and a long handle water sampling dipper, Sean and Ian were able to reach down and lift the goose up and over the wall of the water intake.

 

The male goose quickly swam to the far bank of the creek all the while calling out to his goose family. After a few minutes, the adult female goose followed by the goslings appeared from upstream and reunited with the male.”

PRIDE Industries Facility Operations and Other Services

When you partner with PRIDE Industries, it is our goal to provide the level of initiative and service that Sam and Ian demonstrated. Along with offering a wide range of operating support and maintenance services, PRIDE creates employment opportunities for people with disabilities, including veterans with service-related disabilities. PRIDE’s contract creates 111 direct labor jobs. Fifty-seven of these employees have significant disabilities and 13 are veterans.

 

In the New Jersey area, PRIDE also offers scholarship funds for students with disabilities at Rutgers-Camden University. Partnering with PRIDE means supporting our mission to help people at all skill levels to reach their professional goals.

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PRIDE Industries can help you with facility operations, custodial and maintenance services, job assistance, and other services.