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Facilities Management Services

PRIDE Industries Gets a Sensitive Military Forensic Lab into Pristine Condition

Located in the Gillem Enclave in Forest Park, Georgia, Fort Gillem is home to the Defense Forensic Science Center (DFSC), the Department of Defense’s premier forensic center. At the DFSC, scientists and technicians examine and analyze crime scene evidence for the Army, DoD entities, and federal agencies. Center services include specialized forensic training, research and laboratory analyses, and management of the DoD Convicted Offender DNA Database Program. Since 2016, PRIDE Industries has provided facility operations and maintenance support to the DFSC, maintaining 150,000 square feet of building space. Over the last several years, we have improved the site mechanics through ongoing maintenance and added improvements.

Situation

In 2016, the Defense Forensics Science Center (DFSC) was seeking a contractor who could meet their unique needs and was up to the demanding task of keeping this vitally important lab in peak condition. Due to the exacting nature of the lab’s work, which includes handling delicate forensic evidence for the U.S. military, the DFSC must maintain a pristine environment at all times. After a thorough search, the DFSC chose PRIDE Industries to take on the crucial work of ensuring that key infrastructure elements, such as HVAC and video gate controls, were in working order. There were also important repairs to be made. In one mechanical room, for example, a series of leaks had caused water to pool on the floor.

Solution

PRIDE Industries systematically addressed each of the issues that were preventing the lab from operating at peak efficiency. Actions taken included:

  • Cleaning and repairing all broken systems
  • Documenting all center assets and implementing preventative maintenance protocols
  • Ensuring that HVAC temperature and humidity controls were functional and accurate
  • Optimizing the facility’s up-time

PRIDE Industries employed an inclusive team to make repairs and improvements. Today, this team ensures that critical systems are properly maintained. By working with PRIDE Industries, the DFSC is able to meet its diversity goals as it reaps the benefits of a proven workforce with statistically high retention rates and low turnover.

Services Provided

  • Repair and maintenance of HVAC systems
  • Repair and maintenance of gate and video gate controls
  • Repair of pipe leakage
  • Documentation of assets
  • Implementation of preventative maintenance protocols
  • Ongoing maintenance of laboratory’s critical mechanical systems
  • Pest control
  • PH monitoring
  • Sign making
  • Appliance maintenance
  • Grounds maintenance

Results

  • Assurance of laboratory-optimal environmental conditions
  • Maximization of up-time
  • Meeting of inclusivity goals
  • Consistent service provided by a proven, reliable workforce
  • Positive community impact resulting from the employment of nearly 50 local subcontractors
Defense Forensic Science Center logo

Highlights

150,000 sq. ft.

of building space maintained

“PRIDE Industries solved a long-term generator malfunction that had plagued the facility for years. Working side by side with the generator’s manufacturer, they were able to document and troubleshoot each failure—eventually discovering a minor manufacturing wiring assembly problem. In correcting this, PRIDE Industries relieved the DFSC of a chronic issue.”

— Fort Gillem Customer
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soldiers in uniform walking through landscape

Keeping an Important Army Installation in Top Shape

Since 2009, PRIDE Industries has provided Base Operating Support Services to Fort Polk and the Joint Readiness Training center (JRTC). We manage 2,243 buildings, over 1,000 miles of roads, and more than 238,000 acres of land at this Vernon Parish, Louisiana site. To deliver these crucial services, PRIDE Industries relies on an inclusive workforce that includes many people with disabilities—an employee group with proven high retention rates and low employee turnover.

Situation

Fort Polk features modern barracks, comfortable on-post housing, bustling offices, and sophisticated service facilities—all of which require regular maintenance. In addition, Fort Polk contains an entire mock town where soldiers practice fighting. As a result, the town’s features must be constantly rebuilt. Because of Fort Polk’s location, it is also subject to occasional hurricane damage and freeze events—necessitating rapid recovery protocols. The fort also requires regular upgrades, like the stone path we built that leads from the barracks to the commissary. In addition to original construction projects like the path, PRIDE Industries provides repair, cleanup, and rebuilding services. These services keep the buildings and grounds of Fort Polk in peak condition, ensuring the health and comfort of the 8,000 soldiers and 13,000 family members who call Fort Polk home.

Solution

Starting in 2009, PRIDE Industries’ inclusive workforce has provided all of the following solutions in a timely, cost-effective manner:

  • Servicing of paved and unpaved surfaces
  • Implementation of facility improvement strategies and procedures
  • Ongoing reconstruction of all doors, windows, and plywood that get damaged during fighting practice
  • Rapid recovery from hurricanes and major freeze events
  • Building the morale-increasing Geronimo trail, linking barracks to commissary
  • Providing consistency with a workforce that boasts high retention rates and low turnover
  • Down-time minimization

Services Provided

  • Building management
  • Paved surfaced area maintenance
  • Grounds and landscaping
  • Servicing unpaved roads, bridges, ranges, and railroads
  • Range support maintenance and repair
  • Preventative maintenance
  • Facilities improvement
  • Minor construction
  • Hurricane and storm recovery
  • Freeze event recovery

Results

  • 145 local residents employed
  • 70 persons with disabilities employed
  • 13 military veterans employed
  • PRIDE Industries is consistently highly praised in Contractor Performance Assessment Reports
  • Based on previous performance, PRIDE Industries was awarded a significant modification to the contract in 2016
  • 8K troops and 13K family members supported

Highlights

2,243

buildings managed

>1,000

miles of roads maintained

>238,000

acres of land maintained

70

employees with disabilities

"PRIDE Industries’ unwavering support during all three storms was invaluable. Their ability to listen to and anticipate the Government’s requirements have allowed them to offer sound and timely solutions to several complex problems."

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Cutting Grounds Maintenance Costs at the World’s 2nd Largest Military Base

In 2014, PRIDE Industries began providing grounds landscape support services to Fort Campbell, a U.S. Army Installation located on the Kentucky-Tennessee border. When we began, we were one of three contracted service providers. However, in time, Fort Campbell asked us to step in and take over all of the facility’s landscaping needs. In doing so, not only have we provided excellent service, we have also helped Fort Campbell fulfill its commitment to inclusion through the employment of people with disabilities—all while saving time and money.

Situation

Fort Campbell is home to the 101st Airborne Division, whose soldiers played a key role in the Gulf War. Equipped with thousands of acres of improved and semi-improved grounds, the fort’s needs include landscape installations, pest management, mowing, trimming, edging, vegetation control, mulching, aerating, fertilizing, seeding, and parking lot maintenance. Additionally, in keeping with the federal government’s commitment to hire people with disabilities, Fort Campbell wanted the benefits of this workforce—including their statistically-demonstrated high retention rates and low turnover. Finally, Fort Campbell wanted one reliable contractor, rather than three.

Solution

PRIDE Industries provides all management, supervision, labor, equipment, vehicles, and materials to maintain more than 6,200 acres of grounds at Fort Campbell—including the Kentucky cantonment area and parade grounds. 

Services Provided

  • Landscape installations
  • Pest management
  • Mowing, trimming, and edging
  • Vegetation control
  • Mulching and aerating
  • Fertilizing and seeding
  • Parking lot maintenance

 

Results

  • Reduced site expenses by providing all required  landscaping services
  • 92% of PRIDE Industries employees who work at the base have a declared disability
  • PRIDE Industries consistently employs multiple military veterans on the contract
US Army logo

Highlights

2nd

largest military base in the world

6,217

acres maintained

Cost Savings

through one provider

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Maintaining the Army’s Largest Installation for More Than 15 Years

The US Army Garrison at Fort Bliss, Texas, is the largest installation in FORSCOM (United States Army Forces Command) and is the site of America’s Tank Division. The Army post is also home to nearly 40,000 active-duty military personnel and contains a number of state-of-the-art training facilities.

 

Situation

In 2007, Fort Bliss leadership sought an AbilityOne provider that could provide a broad range of facilities maintenance services and lower their Total Facilities Management costs. 

Solution

As an AbilityOne provider, PRIDE Industries hires, trains, and continuously supports employees with declared disabilities, giving them valuable job skills and an independent life. The company also has a long history of serving military customers, and has the facilities management expertise needed to handle every facet of operations support at a military installation. These traits made PRIDE Industries a natural fit for the work at Fort Bliss.

Services Provided

  • Facility Operation & Maintenance (O&M)
  • Between Occupancy Maintenance (BOC)
  • Glass, grounds, and street maintenance
  • HVAC and appliances
  • Pest control
  • Materials warehouse
  • Sign making
  • Solar panels
  • Vehicle wash facilities
  • Self-Help/U-Do-It services
  • Call center operations

Results

  • >100% increase in the installation’s service requirements since 2007
  • 2020 renewal of contract
  • $6M in procurement value savings
  • 452 team members employed
  • 70% of team members have a documented disability 
  • 230 Subcontractors and vendors employed though the contract
  • >85% are local

Awards

  • Texas Workforce Commission and Texas Veterans Commission for Commitment to Veteran Employment
  • AUSA Business Partner of the Year
  • Texas Governor’s Annual Employment Award
  • Texas DARS Business of the Year
Fort Bliss TX logo

Highlights

452

team members employed

$6M saved

in procurement costs

70%

of workforce with a documented disability

AbilityOne Program Certification Logo
front gate of los angelas air force base
Case Study:

Los Angeles Air Force Base

PRIDE Industries Reduced Operating Costs by More Than 65 Percent

The Los Angeles Air Force Base (LA AFB) is home to the Space System Command Center (formerly the Space and Missile Systems Center), a subordinate unit of the United States Space Force. It is the center of technical excellence for research, development, and the acquisition of military space systems. The center is responsible for on-orbit checkout, testing, sustainment, and maintenance of military satellite constellations and other space systems. The installation spans six locations: the Los Angeles Air Force Base in El Segundo, CA; Fort MacArthur, Pacific Heights and Pacific Crest in San Pedro, CA; Camp Parks Communication Annex in Dublin, CA; and the Defense Contract Maintenance Agency in Carson, CA.

Situation

In 2007, when the leadership of L.A. Air Force Base was seeking a contractor to perform repairs and implement a comprehensive maintenance program, they turned to a facilities management provider who was up to the challenge—PRIDE Industries.

At the start of the contract, PRIDE Industries focused on the most critical repairs: large air handlers which had corroded; landscaping that was not drought-tolerant; a base pool which had been closed due to safety issues; and upgrading the grounds at the Child Development Center, where outdoor gravel posed a choking hazard for children.

The base also needed support in its environmental and engineering departments, including coordination with regulatory agencies, design layout, inspection, real property management, and base-asset tracking. To ensure the smooth operation of these and other maintenance functions at the base, PRIDE Industries devised new management processes and timetables.

Solution

In PRIDE Industries, the Los Angeles Air Force Base found a partner that could meet their rigorous maintenance requirements in operations, engineering, and environmental services. Since 2007, our excellent work has resulted in completion of critical repairs, implementation of optimal maintenance processes and timetables, the meeting of engineering and environmental requirements, and four contract renewals. Our work has included:

  • Replacing the rusted air handlers with updated models that are designed to withstand local conditions
  • Xeriscaping the grounds throughout the base, replacing green areas with desert-friendly flora
  • Repairing and refurbishing the pool to make it safe and fully operational
  • Replacing the gravel around the Child Development Center with large stones rated as safe for children
  • Geographical Information Systems (GIS) asset tracking
  • Real property management
  • Regulatory compliance assurance with federal, state, and local entities
  • End-to-end project development, including design, implementation, and inspection
  • Vibrational analyses on critical equipment
  • Ongoing preventative maintenance

Services Provided

  • Building manager programs
  • CADD Services
  • Community planning
  • Grounds and landscaping
  • Construction design review
  • Construction management and inspection
  • Energy management
  • Environmental compliance
  • Estimating
  • Fire chief services
  • GIS database management
  • IT support services
  • Maintenance engineering services
  • Pest control services
  • Project budgeting and programming
  • Real property management
  • Recycling services
  • Reliability-centered maintenance
  • Roads and grounds maintenance
  • Space allocation
  • Utility system services
  • Warranty program services

Results

  • Since 2007, our contract with LA AFB has been renewed multiple times.
  • The scope of the original contract work has expanded by more than 100%.
  • In 2013, the Defense Contracting Management Agency (DCMA) facility in nearby Carson was added to our service area.
  • In 2015, we began providing engineering and environmental services to the 61st Civil Engineer and Logistics Squadron, which is responsible for all engineering design, construction, renovation, pollution prevention, environmental restoration, compliance, and conservation programs.
  • PRIDE Industries now provides landscaping and facilities management services for 40 acres and 68 buildings at the LA AFB, including two communication centers, two department stores, and a grocery store.
  • Since 2007, our year-over-year completion rate is 99% for preventive maintenance projects.

  • PRIDE Industries supports the regional economy by subcontracting to businesses that are owned by local residents, including women, service-disabled veterans, and other underrepresented groups.

US Air Force Logo

Highlights

68

buildings maintained

40

acres maintained

65%

reduction in operating costs since initial contract

99%

completion rate for preventive maintenance year-over-year

“PRIDE Industries is a true partner of the Los Angeles Air Force Base. Their team works hard for the Air Force on a daily basis. Their dedication to the Preventative Maintenance program at LA has saved U.S. taxpayers hundreds of thousands of dollars a year. I appreciate the PRIDE team and their dedication to our mission at LA Air Force Base.”

— Deputy Base Civil Engineer, LA AFB
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A woman in black overalls and yellow, rubber gloves dusting a table with a plant
Case Study:

VSP Vision

LEED Platinum Custodial Services for the Nation’s Largest Provider of Vision Benefits

VSP Vision is the largest U.S.-based provider of vision-care insurance, serving more than 90 million people worldwide. The company is also a leading purveyor of high-quality eyewear, including state-of-the-art lenses and lens enhancements.

Situation

In 2007, PRIDE Industries was selected to provide custodial services at VSP Vision headquarters in Rancho Cordova, California. Our CIMS-GB vendor certification qualified us to provide the green, sustainable cleaning services needed to achieve a LEED Platinum rating for VSP Vision’s headquarters—a rating that requires close partnership with a CIMS-GB service provider.

Then in 2015, VSP Vision needed a maintenance provider that could meet the stringent cleaning and safety standards of its 35,000-square-foot Ohio call center. Once again, VSP turned to a trusted partner with a proven track record—PRIDE Industries.

Solution

After accepting the Ohio call center contract, PRIDE Industries set to work designing and implementing a process that would enable the facility to pass CIMS-GB audits and meet VSP Vision’s meticulous standards for cleanliness and safety. To meet these ambitious goals, PRIDE Industries established service benchmarks modeled after the world-class custodial service it was already providing to VSP Vision’s California locations.

PRIDE Industries utilized a web-based contract management system to account for all tasks and meet the established benchmarks. In addition, we teamed with VSP Vision to conduct joint audits of completed work. This attention to detail, combined with our collaborative approach, enabled us to exceed VSP Vision’s expectations.

Services Provided

  • CIMS-GB green cleaning services for 12 buildings including office buildings, laboratories, and manufacturing facilities in California, as well as a VSP Vision call center in Ohio.
  • Elite CIMS-GB with Honors certification means services are delivered with a high level of expertise.
  • LEED Platinum-compliant cleaning
  • Third-party custodial consulting service
  • High-touch cleaning for VSP Vision’s technology equipment upgrades
  • PRIDEClean® products used for non-toxic cleaning and sanitization

Results

  • VSP Vision earned a LEED Platinum designation for its headquarters in 2008.
  • At the time, only 77 buildings in the world, including 63 in the United States, had achieved this elite certification.
  • PRIDE Industries received a joint audit score of 99.48% in 2020.
  • In 2021, 56% of team members across all VSP Vision facilities served had a documented disability (up from 13% in 2013).
  • Four team members have been hired directly by VSP Vision to work in the laboratory facility.
  • VSP Vision renewed the contract in 2020 without seeking a competitive RFP.
VSP Vision logo

Highlights

700,000 sq. ft.

cleaned

99%

joint audit score

LEED Platinum

compliant cleaning

“The team at PRIDE Industries is incredibly responsive, reliable, dependable, trustworthy, and efficient—consistently meeting VSP’s high expectations for top-notch day-to-day cleanliness of our campus. You can see that the PRIDE Industries employees have a clear purpose and passion for what they do.”

Janelle Darling
Facilities & Support Services
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