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Managing multi-family properties isn’t really magic, but Jesse DiCamillo, Business Development Manager of Commercial Facilities at PRIDE Industries, makes it seem that way. By day, it’s all business for Jesse. But after hours? He transforms into Magician Jesse Dee—a persona he’s inhabited for over four decades, performing at myriad venues, including L.A.’s famed Magic Castle.


When we asked about his top six tips for managing multi-family properties, we were struck not only by his wealth of knowledge, but also by his flare for turning the ordinary into something marvelous. So, without further ado, here are six tips—The Amazing Jesse Dee style—to thrive as a multi-family property manager.

1. Make dirt and clutter disappear.

According to Jesse, “Any property is judged based on its cleanliness.” It makes sense. The pandemic underscored the ways in which cleanliness is linked to safety. Moreover, research illuminates the ways that clean, tidy spaces enhance mental health. Given its importance, cleanliness should begin (much like a good magic trick) with a plan, and a long-term one at that. Develop a maintenance schedule, one that factors both indoor and outdoor spaces and levels of usage throughout the day and night. And maintenance doesn’t stop there. It includes the tools and machinery used to clean those spaces. Preventative maintenance of vacuums, pool pumps, and robotic cleaning devices will mean less downtime—resulting not only in spaces that are clean, but also in lower costs associated with breakdowns. Cleanliness takes more than the wave of a wand, but so does all the best sorcery.

2. Prioritize teamwork, and presto!

Jesse encourages a facilities management culture of teamwork, where no one has an “it’s not my job” attitude up their sleeves. Garbage cans are overflowing, but it’s not your area to clean? Within a culture of teamwork, cleaning staff members won’t think twice about emptying it. A spill in the rec room? Whichever staff member has first availability will leap in to clean it. And how do you build and maintain a culture of teamwork? It begins with thorough training—providing enough information to empower employees to be self-reliant decision-makers. When employees are well-trained, they are equipped to meet high expectations, so set them, yes, but also provide support so that they are attainable. Cultivating a foundation that supports teamwork—undergirded with integrity, inclusion, respect, and a commitment to clear and honorable communication—is also vital. 

3. Spotlight productivity.

“Recognition and reward programs are a great way to improve productivity and performance,” says Jesse. Much like any successful magic show requires a spotlight—one that’s directed at the right person at the right time—so does business success. And recognition doesn’t need to be elaborate. A simple certificate, a callout in the property’s newsletter, or even a lunch is enough to show employees that they are seen. Given that property maintenance and custodial work often take place behind the scenes, ensuring your employees’ visibility becomes all the more important.

4. Nobody will really be cut in half.

“It’s about building trust through communication.” Like all good magicians, Jesse knows, first and foremost, a trust-based relationship must be established with those in the room. When the audience knows that a saw will be employed or flaming arrows flung, they need to trust that the magician has everything under control. The same is true in the world of multi-family property management. Communication needs to be regular and consistent. Actions need to follow words. Relationship building is also proactive. Try to get ahead of potential issues and solve them before they become major issues.

5. Timing is everything.

“Timing—and timelines—are an imperative part of operational planning,” Jesse says. When it comes to magic, a timing misstep can be the difference between success and failure. But timing is also vital in business, especially when it comes to keeping a property clean and tidy. Wait too long to clean, and you’ll have clutter at best, and a safety hazard at worst. Clean a particular space too often, and you’ll waste products and hours that could be spent on other tasks. Keep a timeline in place, with measurable goals. To meet those goals, foster a culture of supportive accountability. To pull off the best magic, everyone on stage needs to know not only what to do . . . but when to do it.

6. And, poof, help appears!

“Today’s tenants expect instant availability.” Remember that trick where someone appears, poof, as if out of nowhere? Responsiveness is especially important with residential properties. Because tenants are present 24 hours a day (in many cases), requests can come at all hours. Technology has also created a higher level of expectation, when it comes to property managers and maintenance staff. The good news is that property management tools—automation software and cloud technologies—make this wizardry easy to pull off.

So, there you have it. Six tips for managing multi-family properties—proof that making magic, whether on stage, in an apartment complex, or in a commercial facility, requires a practical approach. In other words, at the end of the day, magic is real.

Need help with your facilities operations?

PRIDE Industries can help you with facility operations, custodial and maintenance services, job assistance, and other services.

Social enterprise named a VETS Indexes 4 Star Employer Honoree

Roseville, Calif.  – For a third consecutive year, PRIDE Industries has earned the designation of VETS Indexes 4 Star Employer. This honor, part of the 2023 VETS Indexes Employer Awards, recognizes the organization’s commitment to recruiting, hiring, retaining, developing, and supporting military veterans and the military-connected community.  

“PRIDE Industries stands out from the pack as one of the best employers nationwide for veterans, members of the National Guard and reserves, and military spouses,” said George Altman, managing director of VETS Indexes. “The number of organizations participating in the 2023 VETS Indexes Employer Awards more than doubled since last year – but even in this highly competitive environment, PRIDE Industries distinguished itself as a leader among employers of military veterans and should be commended.”r

PRIDE Industries offers multiple employment resources for military veterans, including its one-of-a-kind I AM ABLE employment helpline [(844) 426-2253], a dedicated Veterans Liaison, and a Military Skills Translator tool that helps veterans match their skills and talent to a civilian career. In addition, PRIDE Industries can help veterans access paid internships, as well as mentoring and training programs. And through its Workforce Inclusion services, it helps other companies increase their hiring of diverse candidates, including veterans.

“Receiving the VETS Indexes 4 Star Employer rating once again demonstrates our commitment to providing employment opportunities to military veterans,” said Aaron Thrum, Veterans Liaison at PRIDE Industries. “We continue to strengthen our longstanding relationship with veterans, and we are profoundly appreciative of this recognition.”

As the most objective and comprehensive evaluation of veteran employers, the VETS Indexes Employer Awards program has set a new standard in veteran employment data. This in-depth survey and recognition program analyzes employers’ policies, practices, and outcomes in detail, across the following categories: 

  • Veteran job candidate recruiting and hiring
  • Veteran employee development and retention
  • Veteran-inclusive policies and culture
  • Support for members of the National Guard and reserves
  • Military spouse/family support

Participating organizations included companies of all sizes, government agencies and departments, nonprofit groups, colleges, and universities, all of which demonstrated a strong commitment to veterans, members of the National Guard and Reserves, and military spouses.

PRIDE Industries recognizes that the experience veterans gain by serving our country makes them valuable employees. The organization currently employs hundreds of veterans in all areas of the company and has provided support and services to thousands more in the form of coaching, ensuring job readiness, and providing employment placement assistance.

“This award really belongs to the military veterans and their spouses,” said Thrum.  “These dedicated men and women not only volunteered to serve our country, but now continue to contribute by working in the civilian sector of our economy. Veterans truly do represent one of our nation’s richest groups of talent.”

About PRIDE Industries

PRIDE Industries delivers business excellence with a positive social impact. A social enterprise, we provide facilities operations and maintenance services, custodial services, contract manufacturing, supply chain management, packaging and fulfillment services, and placement services to private and public organizations nationwide. Founded in 1966, PRIDE Industries’ mission is to create employment for people with disabilities. Through personalized employment services, we help individuals realize their true potential and lead more independent lives. PRIDE Industries proves the value of its inclusive workforce model through operational success across multiple industries every day.

About VETS Indexes

VETS Indexes is a leading voice on veteran employment issues, overseeing the VETS Indexes Employer Awards, hosting the twice-yearly Employing U.S. Vets Conference, unearthing unique and unprecedented data on veteran employment through the Veteran Employment Benchmarking Service, and developing custom indexes, linked to financial products, that track the performance of the publicly traded companies that have established themselves as the best employers for veterans.  As the world’s first resource for U.S. veteran themed indexes, our mission is to provide innovative solutions that recognize the value created by the mission-critical mindset, unique skills, and specialized training that veterans bring to the workplace. Our mission also includes a commitment to always donate a significant portion (target of 20% and no less than 5%) of our net profits to charitable organizations that support veterans and their families. “SERVING THOSE WHO SERVED” – VETS Indexes provides a social and governance impact via those public companies that support the hiring and professional development of our military veterans. 

Media Contact
Kat Maudru

PRIDE Industries is a social enterprise delivering business excellence to public and private organizations nationwide.