VSP Global is the largest U.S. vision-care insurance provider serving more than 90 million people worldwide. The company is also a leading purveyor of high-quality eyewear and state-of-the-art lenses and lens enhancements.
In 2007, PRIDE Industries was selected to provide custodial services at VSP Global headquarters in Rancho Cordova, California. Our CIMS-GB vendor certification qualified us to provide the green and sustainable cleaning services needed to achieve a LEED Platinum rating for VSP Global’s headquarters—a rating that requires close partnership with a CIMS-GB service provider.
Later in 2015, when multiple vendors failed to meet VSP Global’s cleaning and safety standards for their 35,000-square-foot Ohio call center, they tapped PRIDE Industries to expand its service to that facility as well.
After accepting the Ohio call center contract, PRIDE Industries set to work designing and implementing a process so the facility would pass CIMS-GB audits and meet VSP Global’s meticulous standards for cleanliness and safety. To meet these ambitious goals, PRIDE Industries established service benchmarks modeled after the world-class custodial service it was already providing to VSP Global’s California locations.
PRIDE Industries utilized a web-based contract management system to account for all tasks and meet the established benchmarks. In addition, we teamed with VSP Global to conduct joint audits of completed work. This attention to detail, combined with our collaborative approach, enabled us to exceed VSP Global’s expectations.