Case Study:

VSP Global

LEED Platinum Custodial Services for the Nation’s Largest Provider of Vision Benefits

VSP Global is the largest U.S. vision-care insurance provider serving more than 90 million people worldwide. The company is also a leading purveyor of high-quality eyewear and state-of-the-art lenses and lens enhancements.

Situation

In 2007, PRIDE Industries was selected to provide custodial services at VSP Global headquarters in Rancho Cordova, California. Our CIMS-GB vendor certification qualified us to provide the green and sustainable cleaning services needed to achieve a LEED Platinum rating for VSP Global’s headquarters—a rating that requires close partnership with a CIMS-GB service provider.

Later in 2015, when multiple vendors failed to meet VSP Global’s cleaning and safety standards for their 35,000-square-foot Ohio call center, they tapped PRIDE Industries to expand its service to that facility as well.

Solution

After accepting the Ohio call center contract, PRIDE Industries set to work designing and implementing a process so the facility would pass CIMS-GB audits and meet VSP Global’s meticulous standards for cleanliness and safety. To meet these ambitious goals, PRIDE Industries established service benchmarks modeled after the world-class custodial service it was already providing to VSP Global’s California locations.

PRIDE Industries utilized a web-based contract management system to account for all tasks and meet the established benchmarks. In addition, we teamed with VSP Global to conduct joint audits of completed work. This attention to detail, combined with our collaborative approach, enabled us to exceed VSP Global’s expectations.

Services Provided

  • CIMS-GB green cleaning services for 12 buildings including office buildings, laboratories, and manufacturing facilities in California, as well as a VSP Global call center in Ohio. PRIDE Industries holds an elite CIMS-GB with Honors certification.
  • LEED Platinum-compliant cleaning
  • Third-party custodial consulting service
  • High-touch cleaning for VSP Global’s technology equipment upgrades
  • PRIDEClean® products used for non-toxic cleaning and sanitization

Results

  • VSP Global headquarters earned a LEED Platinum designation for its headquarters.
  • At the time, only 77 buildings in the world, including 63 in the United States, had achieved this elite certification.
  • PRIDE Industries received a joint audit score of 99.48% in 2020
  • 56% of team members across all VSP Global facilities served have a documented disability (up from 13% in 2013).
  • Four team members have been hired directly by VSP Global to work in the laboratory facility
  • VSP Global renewed the contract in 2020 without seeking a competitive RFP

“The team at PRIDE is incredibly responsive, reliable, dependable, trustworthy, and efficient—consistently meeting VSP’s high expectations for top-notch day-to-day cleanliness of our campus. You can see that the PRIDE employees have a clear purpose and passion for what they do.”

Janelle Darling
Facilities & Support Services
VSP Global logo

Highlights

700,000 sq. ft.

cleaned

99%

joint audit score

LEED Platinum

compliant cleaning

“The team at PRIDE is incredibly responsive, reliable, dependable, trustworthy, and efficient—consistently meeting VSP’s high expectations for top-notch day-to-day cleanliness of our campus. You can see that the PRIDE employees have a clear purpose and passion for what they do.”

Janelle Darling
Facilities & Support Services
Logo for ISSA CIMS GB Certified with Honors certification