First-Class Customer Service Program

Are you looking to provide a first-class customer service experience to travelers and airport personnel? PRIDE Industries is the perfect partner. When you choose PRIDE Industries for Aviation support services, you can trust that you will have well-trained employees committed to delivering exceptional customer experience.

Customer Service Principles

First impressions matter
Courtesy Counts
Attitude is everything
Always do the right thing

“I’ve been in a LOT of airports over the last few years, and SMF is by far the cleanest one around. Your PRIDE team members were cleaning when I was there and I just wanted you to know how courteous, nice and professional they were!”

— Chris R.

“All week I was working with leadership from headquarters at SeaTac. A lot of time was spent in my office, generating trash and making an overall mess. Marie T managed to keep my office clean and garbage empty while never interrupting. She is always polite and very pleasant to be around. She has great attention to detail and is a great asset to your team.”

— Steven M.

“I had not realized that I had dropped my phone and it went way under the seats. Abdur R. went and grabbed my cellphone for me and I did not even know it was missing. I appreciate his kindness and attentiveness.”

— Meg C.

“Eric did a wonderful job keeping the food court eating area clean. He emptied trash containers and wiped tables as well as resetting chairs at tables. I was really impressed with his work ethic and how clean and organized that large area was kept. He was always busy.”

— Richard B.

“Maria is an exceptional worker! She is thorough and meticulous in her work, and it shows. She makes me want to be a better person because she is an amazing person who takes pride in the work she does!”

— Tammy H.

“Yolanda is one of the supervisors for the Custodial team at SMF. She is very friendly, attentive, and hard working. She is always ready to help us on the 4th floor. We call for last minute cleaning, and she is still prepared to bring her excellent customer service. Even if she can't assist at the moment, she sends someone else to help and address our needs. Thank you, Yolanda, for the fantastic work you for us at SMF.”

— Onita B.