Case Study:

HP, Inc.

A 20+ Year Partnership: HP Inc. and PRIDE Industries

HP Inc. is an American multinational information technology company headquartered in Palo Alto, California, that develops personal computers, printers and related supplies, as well as 3D printing solutions.

Overview

  • Since 1998, PRIDE Industries has provided value-added services to HP Inc. We originally began by providing sorting and recycling services for HP’s products.
  • In 2003, through a competitive bid process, we were selected to provide supply chain management and global fulfillment services for HP’s commercial and personal printers, spare parts, and related devices.
  • PRIDE Industries runs two dedicated Sacramento-area facilities for HP Inc. The program is a global, 24-hour operation made possible by our team of supply chain planners, buyers, and business support assistants.
  • PRIDE Industries’ procurement team manages supplier relationships including purchase order management, delivery performance, and escalations.
  • Our planning team performs forecasting/demand planning, creates material purchasing requests, manages part setup and maintenance, lifecycle planning activities, part roll tasks, and provides overall operational project management support.
  • Given PRIDE Industries’ performance, the contract later expanded to include HP’s spare-part fulfillment program following a print business acquisition.
  • Today, we are the sole HP Inc. North America regional distribution center for their printing and copier new spare parts needs.

Services Provided

  • Supply chain management
  • Global fulfillment services
  • Systematic interface/infrastructure
  • Thoughtful creativity and problem solving
  • Proactive management
  • Passion for our mission to create employment for people with disabilities
  • Highest standards for work and service

Results

Direct Fulfillment Program Stats

  • > 37K active part numbers (SKUs) managed
  • 800 average orders per day
  • 1,311 average sales order lines per day
  • 98% same day shipping
  • 93% level of fill requirement met
  • 30 weeks of supply (including end-of-life)
  • 60% cost savings from consolidation as a percentage of consolidation activity
  • 16% cost savings from consolidation as a percentage of HP/PRIDE Industries logistics spend
Kitting Program Stats
  • > 200 kits managed
  • 221 average monthly kits built per day
  • 99% on-time shipments
  • 6-7 weeks of PRIDE Industries-owned inventory

Awards

  • PRIDE Industries was named Global Service Supplier of the Year for HP Inc.

"PRIDE Industries is a proactive partner who exceeds their performance targets. I’m in love with the mission and in love with their performance."

Director, HP Inc. Americas Service Supply Chain
Logo of HP

Highlights

43,500

average monthly units shipped in FY20

267,000 sq. ft.

of dedicated warehouse space

$32,100,000

HP-consigned inventory managed

25%

of workforce with a disclosed disability

"PRIDE Industries is a proactive partner who exceeds their performance targets. I’m in love with the mission and in love with their performance."

Director, HP Inc. Americas Service Supply Chain